IT Helpdesk & Support

Benefits of it helpdesk & support from SparrowHost

Our helpdesk handles your staff's IT issues by phone, email and chat, with remote fixes first and on-site visits when needed, all tracked against agreed service levels.

A single point of contact for all IT issues

Phone, email and chat support for your staff during agreed hours.

Tracked tickets with agreed response times

Secure remote sessions to fix software, email and device issues quickly.

Faster resolution through remote support

Engineers on site for hardware faults, installations and moves.

Monthly reports on tickets and trends

Accounts, devices and access set up for joiners and removed for leavers.

What we deliver

A monthly plan priced per user or per device, with optional extended hours and on-site support.

Service desk
Phone, email and chat support for your staff during agreed hours.
Remote support
Secure remote sessions to fix software, email and device issues quickly.
On-site support
Engineers on site for hardware faults, installations and moves.
Onboarding & offboarding
Accounts, devices and access set up for joiners and removed for leavers.
Email & Microsoft 365
Mailbox, Teams, OneDrive and Google Workspace administration and support.
Reporting
Ticket volumes, response times and recurring issues, reviewed monthly.

Approach

How the work runs

1
Onboard
We document your users, devices, applications and support hours.
2
Connect
Ticketing, remote tools and escalation paths are set up.
3
Support
Issues are logged, prioritised and resolved against the SLA.
4
Improve
Monthly reviews to remove recurring problems at the source.

Supported

Windows
macOS
Microsoft 365
Google Workspace
Active Directory
Entra ID
Printers
Mobile devices

FAQ

Common questions

What hours is the helpdesk available?

Standard business hours are included, with extended hours and 24/7 cover available for critical environments.

Can you support staff in multiple locations?

Yes. Remote support covers every location, and on-site support is arranged where you have offices.

Do we need an AMC as well?

Not necessarily. The helpdesk covers user support; an AMC covers maintenance of hardware. Many clients combine both.

Benefits of it helpdesk & support from SparrowHost

Our helpdesk handles your staff's IT issues by phone, email and chat, with remote fixes first and on-site visits when needed, all tracked against agreed service levels.

A single point of contact for all IT issues

Phone, email and chat support for your staff during agreed hours.

Tracked tickets with agreed response times

Secure remote sessions to fix software, email and device issues quickly.

Faster resolution through remote support

Engineers on site for hardware faults, installations and moves.

Monthly reports on tickets and trends

Accounts, devices and access set up for joiners and removed for leavers.

What we deliver

A monthly plan priced per user or per device, with optional extended hours and on-site support.

Service desk
Phone, email and chat support for your staff during agreed hours.
Remote support
Secure remote sessions to fix software, email and device issues quickly.
On-site support
Engineers on site for hardware faults, installations and moves.
Onboarding & offboarding
Accounts, devices and access set up for joiners and removed for leavers.
Email & Microsoft 365
Mailbox, Teams, OneDrive and Google Workspace administration and support.
Reporting
Ticket volumes, response times and recurring issues, reviewed monthly.

Approach

How the work runs

1
Onboard
We document your users, devices, applications and support hours.
2
Connect
Ticketing, remote tools and escalation paths are set up.
3
Support
Issues are logged, prioritised and resolved against the SLA.
4
Improve
Monthly reviews to remove recurring problems at the source.

Supported

Windows
macOS
Microsoft 365
Google Workspace
Active Directory
Entra ID
Printers
Mobile devices

FAQ

Common questions

What hours is the helpdesk available?

Standard business hours are included, with extended hours and 24/7 cover available for critical environments.

Can you support staff in multiple locations?

Yes. Remote support covers every location, and on-site support is arranged where you have offices.

Do we need an AMC as well?

Not necessarily. The helpdesk covers user support; an AMC covers maintenance of hardware. Many clients combine both.

Benefits of it helpdesk & support from SparrowHost

A single point of contact for all IT issues

Tracked tickets with agreed response times

Faster resolution through remote support

Monthly reports on tickets and trends

What we deliver

Service desk

Remote support

On-site support

Onboarding & offboarding

Email & Microsoft 365

Reporting

How the work runs

Onboard

Connect

Support

Improve

Common questions

Often engaged together

Network Setup & Management

Cybersecurity & VAPT

Software & Web Development

Partner with us for build, security and assurance.

IT Helpdesk & Support

Benefits of it helpdesk & support from SparrowHost

A single point of contact for all IT issues

Tracked tickets with agreed response times

Faster resolution through remote support

Monthly reports on tickets and trends

What we deliver

Service desk

Remote support

On-site support

Onboarding & offboarding

Email & Microsoft 365

Reporting

How the work runs

Onboard

Connect

Support

Improve

Common questions

Often engaged together

Network Setup & Management

Cybersecurity & VAPT

Software & Web Development

Partner with us for build, security and assurance.